Thank-you for using Sova WP. We have made the decision to terminate the service on 10 May 2017 at 8am (SGT). We apologise for the short notice and the inconvenience this may cause to our customers. Please see below for the details of the service termination.
Planned schedule (will be updated)
- 21st April All new subscriptions, payments and paid options will no longer be accepted
- 22nd April Applications for support to migrate to other service provider will start (planned)
- 10th May 9.00 am Shutdown of all servers, all data erased
- 15th May Sova Management screens will be take offline
Refunds and terms
We will suspend all PayPal recurring payments and credit card payments today. If you have already paid for service after 21st April, we will make refunds on a pro-rata basis. Such refunds will be paid at the end of June. Refund methods and detailed schedules will be announced at a future date.
The paid boost option will be no longer available from today. If we deem it necessary we will perform a boost without charge. Unfulfilled Plan change requests and SSL certificate purchase or installation requests we have received have been cancelled. We will inform the customers who have sent the requests of this, but if you need the above mentioned options please get in touch with us.
LiveChat support will be temporarily suspended. If you have any questions please use the enquiry form available at the bottom right of the Sova Management screens.
Please note: For future support, priority will be given to emergency issues such as service termination, migration support, and server errors or unavailability. Issues regarding PHP or WordPress may not be answered. Thank-you for your understanding in this matter.